Refund Policy
Our commitment to your satisfaction
30-Day Refund Policy
We stand behind our services with a straightforward refund policy
Eligibility for Refund
You are eligible for a full refund within 30 days of your purchase if all of the following conditions are met:
- Service Not Accessed: The service has not been accessed or used in any way
- Filing Not Initiated: The filing process has not been initiated with any government agency
- Filing Not Completed: No filing or registration has been completed on your behalf
Processing Fee Deduction
Please note that up to 5% may be deducted from your refund amount to cover credit card processing fees and/or bank fees incurred during the original transaction. This deduction applies to all approved refunds.
Non-Refundable Situations
Refunds cannot be issued in the following circumstances:
- The filing process has already been initiated with FMCSA or any government agency
- The registration or filing has been completed
- The request is made more than 30 days after the original purchase date
- Government fees that have already been paid to agencies (these are non-refundable by law)
How to Request a Refund
To request a refund, please contact our customer service team:
info@dotfilepro.com
Phone
(818) 646-7750
Please include your order number, the email address used for purchase, and the reason for your refund request. We aim to process all refund requests within 5-7 business days.
Refund Timeline
Once your refund is approved, please allow 5-10 business days for the refund to appear on your original payment method. The exact timing depends on your bank or credit card provider.
Questions?
If you have any questions about our refund policy, please don't hesitate to reach out. Our customer service team is available Monday through Friday, 9AM to 5PM ET.
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